The protection of all our clients and partner’s data is enormously important to us and we take every measure to ensure that your privacy is protected. This privacy policy explains what information we collect, how we gather that information and how we use it. This policy will also explain how you can advise us should you prefer to limit the use of your information.

The information that we collect

When you become a Design Box London client, supplier or contact, we will need to obtain your name, postal address, e-mail address and telephone number. We may also ask names of family members and interests or preferences to ensure that we are providing you with a tailored service. We may also gather credit/debit card details, where payment is agreed and bank details. We will only collect and use your information where we have lawful grounds and legitimate business reasons for doing so. We will not ask for more information than we need.

How we use this information

We will be transparent in our dealings with you and will tell you how we use your information.

We collect this information for the purposes of communicating with you, for carrying out a service and for invoicing. This information will then be used by us to provide you with updates about your account and any other matter relating to you. Your personal data will be strictly confidential and will only be shared with third parties where necessary for the performance of our service or where you have provided prior consent. It is likely that we will need to share your data with some or all the following (but only where necessary): our suppliers and contractors, regulatory authorities and appropriate agencies, if requested by them.

We will keep some records permanently if we are legally required to do so. We may keep some other records for an extended period of time. In general, we will endeavour to keep data only for as long as we need it. This means that we may delete it when it is no longer needed. If you are enquiring about a career with Design Box London by submitting a CV, covering letter and/or design portfolio, we will hold your documents on file for 18 months. After this time, if we have not contacted you, we will remove your data from our records.

On occasion, we may also wish to provide you with studio updates, invitations to events, and changes to our services which may be of interest to you. If you would rather not receive this information, please email:

Our website and cookies

When you visit information may be stored. This is commonly referred to as a cookie. A cookie describes a type of message that is given to a Web browser by a Web server.

The main purpose of a cookie is to identify users and possibly prepare customized web pages or to save site login information for you. The only reason we use cookies is to track how our site is used and to update and continuously improve our content. Should you wish, you can always block or erase cookies from your computer and device.

We use the following Cookies on the website:

Necessary Cookies

Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.

Analytical/Performance Cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Marketing Cookies

These Cookies record your visit to our website, the pages you have visited and the links you have followed. We use marketing cookies to help us improve the relevancy of advertising campaigns you receive.

You can find more information about the individual Cookies we use and the purposes for which we use them in the tables below:

Necessary cookies used on our website

What we use them for
CookieControl — This cookie is set to remember the user’s preferences about cookies.

Analytical cookies used on our website

What we use them for
_ga — This is used by Analytics to calculate visitors, session, campaign data, etc. Expiration time is set to two (2) years and it resets each time when a visitor hits a page. No personal information or data is stored. Used to distinguish users. This Cookie enables us to estimate our audience size and usage pattern

_gat — This period shows the length of the period at which a service can store and/or read certain data from your computer by using a cookie, a pixel,  an API, cookieless tracking, or other resources.

_gid — This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing.

ai_session — This cookie is set by Microsoft Application Insights, which collects statistical usage and telemetry information for apps built on the Azure cloud platform. This is a unique anonymous session identifier cookie.

ai_user — This cookie set by Microsoft Application Insights, which collects statistical usage and telemetry information for apps built on the Azure cloud platform. This is a unique user identifier cookie enabling counting of the number of users accessing the application over time.

Marketing cookies used on our website

What we use them for
_fbp — This cookie is set by Facebook via their pixel tracking tool as part of their embedded services on our website

Third Party Cookies

To help improve your experience of our site we use content from other sites to help users and improve usability, for example Vimeo for serving video content. We do not control these platforms and suggest you read their cookie policy to see which ones they use and how to manage them. 

How to protect your information

The following security procedures are in place to protect all data:
 All employees sign a confidentiality clause within their contract.
 Access to customer account information is only accessible to those who need it to carry out the duties within their role.
 Our system uses log in username and password controls.
 We use best practice security measure regarding any debit and credit card information.

Updating your details

Should you wish to change any information that you have provided Design Box London, please do not hesitate to contact us via

Your consent

By providing your information, you consent to the use of the information as set out in this policy.

Any future changes to this policy will be provided on the website. Continued use of our service will indicate that you agree with any changes.

Contacting Design Box London

We welcome any comments or queries about our privacy policy. Should you wish to contact
us, please send us an email to